Urban Trip Policies


The following general terms and conditions apply however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations. These amendments and alterations are shown in the Terms and Conditions sections of each web site, and should be read in conjunction with the Terms and Conditions shown below.

Sales of services

Sales of services as contained in our publications are made by Urban Trip only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class. Urban Trip does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.

It is essential that you check with us, for any changes or variations to the information shown on our web sites. This will allow us to advise you, of any such changes that we are aware of either before you book your holiday or any travel service, or prior to your departure.


Urban Trip does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery.

Rates and Price Variations

Quotes, Rates and Price Variations: Our quotation system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers (e.g. Airlines, holiday suppliers and Hotels) to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.


The Applicable law shall be law of India. Courts in Bangalore, Bangalore shall have the exclusive jurisdiction in respect of any dispute arising out of this contract.


This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in data privacy and protection law of India, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Personal information

What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site. Provide us with feedback on our products or services.

How do we use your information?

We may use the information we collect from you when you register, make an order, surf the website, or use certain other site features in the following ways.

To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests.

Use of Cookies

We use cookies quickly process your transactions and do not use cookies for tracking purposes, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others of safety.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Change of Privacy Policy

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

You may always submit concerns regarding this Privacy Policy via email to us at support@urbantrip.in. Urban Trip shall endeavor to respond to all reasonable concerns and inquires.


The information contained in this website is for general information purposes only. The information is provided by Urban Trip and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits are arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Urban Trip takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


You will be required to choose a username and a password to enable use of your account. Keeping username and password confidential and secure from misuse is entirely your responsibility. Any transaction (as defined above) or use or activity from your account, giving rise to any liability monetary or legal or otherwise, is your responsibility.

Where you have reasons to suspect that there may have been unauthorized use of your account or any breach of security you must immediately inform Urban Trip.

Urban Trip will not be responsible, under any circumstances whatsoever, for any losses that are incurred due to any misuse of your account by another, with or without your consent or knowledge or by yourself.You must ensure that you exit your account when you end your visit our site.

Also, if any losses are incurred by Urban Trip or any other person due to misuse of your account by another, it will be your responsibility and at your cost

How to protect your personal Information?

All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Cab Terms & Conditions

Urban Trip is engaged in contract for provision of Cab service mentioned in this website. Undertaking the service subject to the Terms and condition hereof and all the terms & condition set forth and annexed to the itinerary of the said service.

By acceptance of this terms & condition customer agrees to avail the service at his/her sole risk and responsibility and also agrees that neither the Urban Trip nor any of its associated companies shall not be liable for any direct or indirect loss, injury or damage to a person or any property in connection with any transportation services / services offered by Urban Trip.

The customer hereby declares confirm & acknowledge that Urban Trip shall have the rights to cancel the booking/Duty slip without giving any reason or prior notice to the customer and event of such cancelation Urban Trip only liability to refund the advance payment (if any) to the customer.

The Customer agrees and acknowledges that the use of the services offered by Urban Trip is at the sole risk of the Customer and that Urban Trip disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law. And also Urban Trip makes no representation or warranty that the service will meet your requirements and the service will be uninterrupted, timely, secure, or error-free.

The customer shall pay the cab fare (as per the tariff), parking charges, additional night Bata (where applicable) and any fee(i.e. Toll, Interstate permit) or levy presently payable or hereinafter imposed by the law or required to be paid for availing of taxi Services.

The Applicable law shall be law of India. Courts in Bangalore, Bangalore shall have the exclusive jurisdiction in respect of any dispute arising out of this contract.

Sed odio nisl, aliquam vel porttitor sed, placerat id metus. Integer vehicula est arcu, dictum iaculis mi condimentum vitae. Nam ipsum nisl, congue sed magna sollicitudin, iaculis interdum metus. Donec ultricies at leo sit amet vulputate. Sed odio nisl, aliquam vel porttitor sed, placerat id metus. Integer vehicula est arcu, dictum iaculis mi condimentum vitae. Nam ipsum nisl, congue sed magna sollicitudin, iaculis interdum metus. Donec ultricies at leo sit amet vulputate.

Cancellation policy

In case of any cancellation of tour and travel services, we must be informed in writing. Upon cancellation of tour services after the booking is made with us, you will be charged a 10% service charge as well as cancellation charges as follows: 90-75 days prior to arrival date -10% of total tour package 75-45 days prior to arrival date-20% of total tour package 45 days prior to arrival date-50% of total tour package In case you cancel a trip after its commencement, the refund would be restricted to a limited amount depending on the cancellation policies of the hotels we patronize. For unused hotel accommodation, chartered accommodation and missed meals etc, we do not bear any responsibility or refund. Full cancellations are applicable in certain cases such as special train journeys, hotel or resort bookings during peak season and high occupancy dates.